CUSTOMER TESTIMONIALS IN DELAWARE
"Wanted to take the time to thank you for coming to the rescue and fixing my garage door! Your representative was very friendly and explained what needed to be done. He did not try to sell me on anything, just pointed out my options and let me decide what was best. The work was completed in a good time frame and to my satisfaction. I will definitely recommend your company to family and friends. Thanks!"
"I was satisfied with the opportunity to make choices as to repairs and/or prices, and the willingness of Chris, the technician to answer my questions about the project and not to act superior or diminishing of my ignorance. The job was well done! Wilmington, DE"
"I wanted to share with you how pleased I am with the work Dana preformed on our garage doors. Dana is very professional with outstanding customer service. After diagnosing our problems with the doors Dana shared with me what the parts would cost. Dana offered different options and recommendations. One option was just repairing the door with the new door opener. The second one was to replaced the rollers and pulleys in both doors. After Dana worked upped a price for each option I choose to do both. Dana completed the work in a timely manner, is courteous and friendly. If I need additional work preformed on our doors I will request his services. On the WOW factor from 1 to 10 Dana receives 10 WOW's for his work. Thanks"
"Everything was excellent. The technician did a great job and answered all questions I had."
"Our experience was good, he came on time and fixed the door. He was a really, really nice guy. ”"
"Excellent experience. Called Friday night and Dana arrived the next day at 9am. My garage door was fixed by 10 am. What more could you ask for?."
"Just to let you know the work that was done is very satisfactory. This was my fourth time with del express door, and all have been positive experiences. I hope I won't need any garage door work for awhile, but if I do, I'll know who to call. "
"I am emailing to commend Dana for his knowledge, advice and the great install he did for me earlier this week. He is a great representative for you."
"My experience with Dana was excellent, there were no problems at all. He came in and handled everything very quickly. He even came earlier then expected, which helped me out a lot with my schedule for the rest of the day. He was very courteous and got the job done."
"Great work, great price and great customer service. I will hire you again. Dana was first rate."
"Dana was great! He was able to narrow down the situation and explained exactly what was happening. He then showed me what he did to repair it and we sat there to make sure it would not happen again. The solution he provided did work. He did a wonderful job"
"Dana was wonderful. He did a very good job and was very professional. He did everything very well. ”"
"It is so nice to do business with a company that values customer service. My garage door broke & del express garage service sent someone to see if it could be repaired within four hours of my call. It was beyond hope, but they were able to install a new door the very next day. Everyone, from office personnel to technicians were very knowledgeable and helpful"
"Everything was great! Dana was very professional. I have no complaints!"
"Dana was really nice. And everything went very smoothly. He told me everything I needed to know. He did a great job."
"Dana and Aaron both did a fantastic job. They were very nice and polite. I have had a lot of servicemen around my house and they both were just super helpful. Great, great job!"
"Dana and his assistant showed up at 10 a.m. today, handled replacing the pulleys, and adjusted the opener so it doesn't make a ca-chunking sound. They were very pleasant and thorough. So much so, I bought a 3 yr Care Package. Thanks for your prompt response to my call."
"I wanted to take a minute and drop you a note of thanks!! Dana came out as scheduled yesterday (7/9/13) and replaced the flex trim around my garage doors. Once again, I received impeccable service from your team. I have never had a bad experience with your company. Your technicians are always so professional and courteous. Del Express Garage Door is my go to garage door company and I would recommend your company, in a minute, to others in need of garage door help. Thanks again for your team making my experience a pleasant one. Dana were polite, courteous, answered any questions I had and explained everything in detail!!! He was AWESOME!!!! Thanks AGAIN!!!"
"Just a quick note to tell you how happy I am about the service I received today. Mr. Dana Farr is extremely competent, and an absolute delight to work with. His efficiency was only surpassed by his professionalism. I will be sure to recommend your organization to all my friends and colleagues."
"Just a quick note to say that I am very pleased with the prompt response and repair of my garage door opener. I placed a call on Monday for a service call and Dana arrived the next day. The Technician, Dana, was courteous, friendly, and very knowledgeable. When the time comes to replace the door opener, any future repairs, or replacement of the garage door, I would not hesitate to contact Dana at Del Express Garage Door, and I would not hesitate to make recommendations to family and friends to do the same."
"I just wanted to let you know that I was very pleased with Dana, your technician that was out last week to fix our garage door problem. He was very courteous, punctual, and explained the repair to me and the expected cost for repair. Overall I was very pleased with his service and therefore with your company. Thank you."
"Dana was great! He was right on time, efficient and very personable. I will be using you again. I really loved the coupons that were available. And it was a plus that many of my neighbors have used Del Express Garage Door Service as well. Thank you."
"Dana just finished the repairs to our garage door and did a fantastic job of not only explaining what we needed plus doing a very professional and speedy repair. Much appreciated"
"Our friends in the area recommended you for our garage door issues and they did not steer us wrong! Everyone at the company, from the woman I first spoke to in order to schedule the appointment to our service technician, was very friendly and professional. Our service technician showed up precisely at the appointed time and quickly fixed the issue with our garage door. Our garage door has never worked better! We will definitely recommend you to all our family and friends. Thank you!"
"Dana came to my home this morning to repair my electric garage door. I just wanted to let you know that I found him to be very professional, efficient and courteous. Heâ??ll be returning to my home in the next several weeks to do some additional work ."
"Dana did a great job! Everything is working very well now."
"Dana was great! What a wonderful fellow. He was very knowledgeable and friendly."
"I just wanted to send you an email to let you know how pleased I was with the service I received from your service technicians Dana & Chris today. They were extremely courteous, arrived on time and completed the service in a timely manner. Dana has recommended that I replace my door in a couple of months and I will definitely look to your company for this service also. Thanks again."
"I would like to take this opportunity to commend the efforts of two Del Express Garage Door Service employees. We have utilized your company's services for a few years and have always been happy with the results. We had an old garage door opener replaced by Dana and Chris last Friday, June 7, 2013. They were both very professional and personable. They arrived on-time, provided an efficient diagnosis, and explained their recommendation. After the weekend, the garage door opener needed a slight adjustment. I called this morning (Monday) and they were able to meet me at my house at a time that was convenient for me. In fact, they were a half hour early! They finished the adjustment in about a minute and stayed to help me program the homelink receiver in my car. The new opener works great and is barely audible from inside the house. I noticed the reviews on your website and I would give a five-star rating for Dana and Chris! I will be sure to recommend your services to family and friends."
"Dana was awesome! Him and his helper, Chris, were excellent. Dana answered every question I had for him and repaired everything that needed repair. Thank you!"
"I had a garage door opener breakdown… YIKES… who do I call? Did a google search; researched a couple of options and called Del Express Overhead Garage Service. Truly did not know what to expect, but what I got was: On TIME arrival of the team, Courteous- PROFESSIONALS, Quickly identified the problem, communicated it to me and showed me so I had a clear understanding of the need, Up front about the price, Completed the repair within an hour, Totally cleaned up afterwards. My garage door is working FANTASTIC!!! The team who just left here are Dana and Chris from Newark, DE location. They were great!! One more insight…. Dana was adept at coaching and teaching Chris the trade. He was patient and took the time to make sure Chris understood the job and 'how' to do it right. Nice style… I am a global admin leader and spend a good deal of my time coaching people and helping them increase their capabilities and contributions and it was clear that Dana had a genuine interest in Chris's success. I will recommend your company!!!"
"Dana did a very professional service job for my garage doors. The doors function very smoothly with minimum noise, just as they did when originally installed. You should be proud of the work that Dana does."
"Dana repaired my broken garage spring, installed new cables and pulley; he was great, knowledgeable and personable. If my budget permits, I want him back to rebuild my other door."
"I called yesterday and today my door is fixed. Thank you for the prompt and courteous service. The lady who made the appointment and the service person, Dana Farr,should make you proud. They both were great examples of excellent customer service. Thank you!"
"The technician was very personable and did a great job. He diagnosed the problem immediately and offered options for the repair. I was so impressed with your service, you can be sure Delaware Express Garage Door Service will be the only one Iwill call & plan to refer you to everyone I know."
"Dana did a great job. He was very thorough and a nice man. We both came away from the experience feeling we made the right decision going with Del Express Garage Door Service. Not all home repair servicemen are like that so we really appreciated Dana. He really did a wonderful job and we will be recommending you."
"Chris was 100% professional, full of knowledge and prompt."
"Pasticha from Wilmington stated that the technician arrived at the specified time, explained what had happened and fixed the door in an reasonable amount of time."
"Denise from Wilmington stated that she was happy and surprised with the same day service as she was worried about her garage door not closing and having to leave it open overnight. Technician was punctual, professional and informative. Would recommend DE Express Garage Door Sevice!"
"Dana did an excellent job! Nothing like good friendly service."
"Dana Farr was very kind and informative. Hopefully we will be doing business together."
"I had a problem with my garage door and I called. Del Express Garage Door Service was out in about 2 hours and Dana, the technician, quickly found the problem, fixed it and was very nice and courteous the entire time. I have used del express garage door now three or four times and every time the service gets better. Thank you Dana for all of your help and expertise. I truly appreciate it."
"I sent an email request for service on Thanksgiving Day. At 8AM Friday, I received a call from a service dispatcher. Technician was at my home by 11 and left by 1230. Technician was pleasant, knowledgable, and professional. Great job!"
"Dana did a very good job. He was a congenial person. I didn't have many questions for him because our door was in need of a repair."
"In today's world it seems everyone is in a big rush to get everything done, thinking only of the job and not even thinking to take that one extra minute that could change someone's life forever. I'm here to tell you, you have a very special, personable and dedicated man working for you, his name is Dana. When my mother and I saw him at the door today, we remembered him from the last visit as if it were yesterday. Dana is not only professional and knowledgeable about his products/job, he takes the extra time to explain about the service and cost of the job being performed. When you look at Dana's eyes, you see right to his soul and someone who cares not only for his job but, also, for the individual themselves. Dana came to replace 2 remote controls for the garage door. Since his last visit, my son and I moved in with my mother and my father has passed away. Our family has had the worst year of our life. Dana took the time to sit with my mom and listen to how my father passed away and other issues my family has gone through. Dana goes beyond the call of duty and does more than just a job. When he left today, unknowingly, he made an impact on my mom by just listening. I believe Dana should be recognized and rewarded not only for a great job, excellent customer service but the fact that he takes that extra time with each individual is a special trait that not too many people possess in our busy, don't want to hear your problems world. Thank you Dana for your time and listening today. You are quite a special person and those that have you in their life, even your company, are very lucky."