What To Expect When You Call Delaware Express Around Wilmington, DE!
As you'll see, each of these jobs have its own unique circumstances, but the basic outline is as follows:
- You call or contact Delaware Express and we schedule your appointment.
- We show up at your location and conduct a free safety inspection. We also ask you for any information we need and take measurements.
- Since we don't know your wallet, we create three Good-Better-Best estimates so we can find an option that fits your needs and your budget. We also go over financing options.
- We either perform your repair or order your products, (and collect necessary deposits.)
- After we do the work, we clean up after ourselves, making sure to leave your home better than we found it.
- We operate the door to show it is functioning as it should.
- We collect the balance due from your job.
No matter what you need done, from residential garage door repairs to custom garage door installation, or anything in between, it starts when you contact us !
Our Process For Service/Repair Calls
- You call us we get you on the schedule at a time that's convenient for you.
- When we get onsite, we start with a free safety inspection. We also listen to anything you have to tell us about the job and take our measurements.
- We diagnose the issue that your garage door is having.
- We explain our diagnosis to you, in plain language because we want to be sure that it all makes sense to you.
- We create three Good-Better-Best estimates for you based on your choices. We share the estimates with you and see how you want to proceed.
- We agree to a deal and talk to you about financing options if necessary.
- We complete your repair.
- Our team cleans up after ourselves, making sure to leave your home better than we found it.
- We operate the door to show it is functioning as it should.
- We collect the balance due from your job.
Our Process For New Garage Door Installation
Part I
- You call us we get you on the schedule at a time that's convenient for you.
- When we get onsite, we start with a free safety inspection. We also listen to anything you have to tell us about the job and take our measurements.
- We give you a garage door catalog and color swatches so you can see all of your options.
- We create three Good-Better-Best estimates for you based on your choices. We share the estimates with you and see how you want to proceed.
- We agree to a deal, talk to you about financing options and collect a deposit of 50%, (as per the manufacturer's policy.)
- Some doors need to be ordered and the time frame carries by model of door. Some doors are in stock and some are not. If it is not in stock, currently it can take 2-4 weeks to arrive, but that timeframe can change.
Part II
- Your door arrives at the local distributor and the manufacturer calls us for pickup.
- Our office will call you to schedule an appointment for the installation. (This is also a great time for you to spring clean the garage so the tech can complete the install...maybe have a yard sale 😁 )
- We show up on time for our scheduled appointment.
- We install your door with commercial hardware, (a free upgrade for all Delaware Express customers!)
- Our team cleans up after ourselves, making sure to leave your home better than we found it.
- We operate the door to show it is functioning as it should.
- We collect the balance due from your job.
Our Process For New Garage Door Opener Installation
Part I
- You call us we get you on the schedule at a time that's convenient for you.
- When we get onsite, we start with a free safety inspection. We also listen to anything you have to tell us about the job and take our measurements.
- We create three Good-Better-Best estimates for you based on your choices. We share the estimates with you and see how you want to proceed.
- We agree to a deal and talk to you about financing options.
- We schedule a time to come back and do the actual installation. This is usually a couple of days to a week, depending on the opener you have selected.
Part II
- We show up on time for our scheduled appointment.
- We install your garage door opener and program all of the accessories for the opener.
- Our team cleans up after ourselves, making sure to leave your home better than we found it.
- We operate the door to show it is functioning as it should.
- We also show you how to use the accessories for opening/closing the door.
- We collect the balance due from your job.
Have More Garage Door Process Questions?
You can always call Delaware Express Garage Door and get them answered by one of our experts! Call 302-303-9866 today to speak to a local team member, right here in the Wilmington, DE area!
