Hockessin, DE

Dana, a current customer, says she has a job scheduled for Thursday, July 25, from 2pm-4pm. She says she just met with Dana today, Thursday, July 18, from 9am-11am, paid her her deposit, and scheduled, but just received a note saying the appointment has been cancelled after he left. I verified her information, looked it up on HCP, told her I saw that she was still on the schedule for that day and time. I told her I would send a message for someone to reach back out to confirm she is still scheduled. She thanked me and we disconnected the call. Please let us know if you'd like us to reach back out. Selected Services: - Repair garage door Custom Fields: - Repair garage door Will you be home during appointment? : Yes What issues are you experiencing with your garage door? : cable broke Dawn 7/18/2024

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Garage Door Repair: After being called out to assist with an inoperable garage door remote, I arrived at the home and assisted the homeowner with programming new remotes and keypads for their garage door opener. Ensured all devices were synced correctly and provided instructions on how to add additional remotes in the future.

As a valued platinum member, don't forget to renew your membership by 6/28/23. We recently provided cable and pulley replacements, tuning, and tube maintenance. For your final tune-up and lube, along with an 8 ft strut installation, contact us for exceptional service.

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For 225/2/26, our expert service includes installing two springs, torsion adjustment, lubrication, and tuning the door opener. Contact us for top-quality garage door maintenance.

Vik called in asking for someone to come out and look at his garage door. One of the lasers is miss aligned causing the garage door to have trouble shutting. I was able to find him in the HCP system and verified his information.

Arrived 9:53 Started 10:29

Install 16x7 model 9200 series panel. Also, customer said this: While they are there, can they check why the door seems to hesitate when going up. Something does not seem to be aligned properly.

ETA is March 29 and I told the customer in an email.

Garage Door Spring Replacement: Upon reaching the client's residence, I identified a malfunctioning garage door due to a broken spring. By swiftly exchanging both of the impaired springs with sturdy replacements, I guaranteed the door's proper balance and smooth operation. Comprehensive testing validated the garage door's effective functionality.

Moved the angle of the back hang, top bracket was sliding on the track

Arrived 9:08 Started 9:16

Brian is a new client. I gathered and verified his information. He states that his spring is broken.

picked up on tuesday

please bring a torsion tube w/ brackets.

Cables and pulleys need to be replaced on both doors

William is a new customer calling because his garage door cable came off the rower on one side. I gathered and verified his information. He said he is in Mendon Hall Village. I scheduled an appointment for today, the 8th at 1:00 p.m. with a 2-hour arrival window. Please let us know if you'd like us to reach back out. Selected Services: - Garage Opener Custom Fields: - Garage Opener Will you be home during appointment? : Yes If they won't be home for appt: How should tech gain access during the appt?: What issues are you experiencing with your garage door? : his garage door cable came off of the rower on one side Tabatha 1/8/24

Kerry is a current customer calling because his garage door isn't opening but the motor is running.

Dana will drop this door off to worksite after his morning meeting.

Michael is a new client. He needs to have his garage door adjusted. He said that it isn't closing properly. I scheduled him for Today, Monday, October 23, from 11am-1pm. Please let us know if you'd like us to reach back out. Selected Services: - Repair garage door Custom Fields: - Repair garage door Will you be home during appointment? : Yes If they won't be home for appt: How should tech gain access during the appt?: Will be home What issues are you experiencing with your garage door? : Not closing properly, gets past sensors as if it will close, and then opens back up again Kaia (10/23/23)