Hockessin, DE

Arrived 9:53 Started 10:29

Install 16x7 model 9200 series panel. Also, customer said this: While they are there, can they check why the door seems to hesitate when going up. Something does not seem to be aligned properly.

ETA is March 29 and I told the customer in an email.

Garage Door Spring Replacement: Upon reaching the client's residence, I identified a malfunctioning garage door due to a broken spring. By swiftly exchanging both of the impaired springs with sturdy replacements, I guaranteed the door's proper balance and smooth operation. Comprehensive testing validated the garage door's effective functionality.

Moved the angle of the back hang, top bracket was sliding on the track

Arrived 9:08 Started 9:16

Brian is a new client. I gathered and verified his information. He states that his spring is broken.

picked up on tuesday

please bring a torsion tube w/ brackets.

Cables and pulleys need to be replaced on both doors

William is a new customer calling because his garage door cable came off the rower on one side. I gathered and verified his information. He said he is in Mendon Hall Village. I scheduled an appointment for today, the 8th at 1:00 p.m. with a 2-hour arrival window. Please let us know if you'd like us to reach back out. Selected Services: - Garage Opener Custom Fields: - Garage Opener Will you be home during appointment? : Yes If they won't be home for appt: How should tech gain access during the appt?: What issues are you experiencing with your garage door? : his garage door cable came off of the rower on one side Tabatha 1/8/24

Kerry is a current customer calling because his garage door isn't opening but the motor is running.

Dana will drop this door off to worksite after his morning meeting.

Michael is a new client. He needs to have his garage door adjusted. He said that it isn't closing properly. I scheduled him for Today, Monday, October 23, from 11am-1pm. Please let us know if you'd like us to reach back out. Selected Services: - Repair garage door Custom Fields: - Repair garage door Will you be home during appointment? : Yes If they won't be home for appt: How should tech gain access during the appt?: Will be home What issues are you experiencing with your garage door? : Not closing properly, gets past sensors as if it will close, and then opens back up again Kaia (10/23/23)

Garage Door Repair: When called to resolve the problem of the customer's garage door opening and closing unevenly, I conducted a comprehensive inspection that revealed a worn cable drum as one of the contributing factors. In addition to addressing the cable drum issue, I also noticed that a misaligned track was exacerbating the problem, causing uneven operation. To rectify these issues, I started by replacing the faulty cable drum, and ensuring the door had a stable and reliable cable system. Then, I carefully realigned the track, making certain it was in perfect synchronization with the door's movement. After completing the repairs, I subjected the garage door to rigorous testing, guaranteeing it operated smoothly and evenly as expected, leaving the customer with a fully functional and balanced garage door.

Install hinge number three that the customer is owed. customer might not be home.

Mike is a new customer who is looking to get some new hinges and a new spring added to his garage. He said that it is a small job and wanted to be certain that estimates are free in case the price is beyond what he had in mind.

David is a new customer. He called to get his garage door opener repaired. I gathered and verified his information and asked him the custom questions. He asked if the technicians had experience with electrical work.

Customer has a 18x7 3 layer classic short panel in white with torsion system and 15R track Liftmaster operator existing

Customer has a 18x7 3 layer classic short panel in white with torsion system and 15R track Liftmaster operator existing

Christine is a new customer. She is calling because she is having issues with her garage door, which is not closing properly. She let me know that the garage door will start to come down, there will be a beep, then it will go back up. She let me know that she and her husband have cleaned and realigned the sensors and the issue is still occurring. I gathered her information and scheduled for Friday, August 18th with an arrival window of 9:00-11:00 am as per her request. As per your script, I scheduled this appointment as an estimate. I thanked her for calling and we disconnected the call. Please let us know if you'd like us to reach back out. Selected Services: - Repair garage door Custom Fields: - Repair garage door Will you be home during appointment? : Yes If they won't be home for appt: How should tech gain access during the appt?: n/a What issues are you experiencing with your garage door? : Not Closing Properly 8/14/23 - Melanie J.

Kerry is a current client. He said that when he hits the power button to open up the door it makes a sound like it's trying to open, but it doesn't open.