Wilmington, DE

Mario is a new customer looking to get someone out tomorrow, March 21st, to look at his parents' garage door. He said he can hear the motor running, but the door is not opening. I scheduled him for tomorrow, March 21st, 11-1 pm. Please let us know if you'd like us to reach back out. Selected Services: - Repair garage door Custom Fields: - Repair garage door Will you be home during appointment? : Yes What issues are you experiencing with your garage door? : Not opening

panel picked up by joe

Ben is a new customer calling in to get on the schedule for a spring replacement. I was able to collect his information and get him on the schedule for today, Monday, March 24th from 11 AM - 1 PM with a 2 hour arrival window. He did not ask about pricing or anything like that, he just wanted a same-day appointment. He thanked me for my help and we disconnected. Please let us know if you'd like us to reach back out. Selected Services: - Repair garage door Custom Fields: - Repair garage door Will you be home during appointment? : Yes What issues are you experiencing with your garage door? : Spring replacement Sammi 03/24/25

Left keypad on the back step

First called Liftmaster for their guidance on which opener to use for her 800 pound door. They suggested a 3/4 opener. The Joe suggested that I call Raynor Technical support and I did. They said that a residential 3/4 hp opener would be fine. Waiting on customers approval.

800.00 is our cost and door is being picked up by Dana this morning. Peter confirmed that the frame was for a 7'6"x6'6" door. Martins Home Improvement will pay online.

Checked both remotes they work now. He was happy.

customer paid deposit with a cc so he should be able to pay final balance today.

door installed. were given two long panels that need to be replaced with the short style

when she needs new springs, it will be either 230 or 240 ext for a big wood door.

225-1 3/4 -29 2 each. $327 customer owes Customer only had 305 and now all 327

Kathryn is calling because she has been experiencing some issues with her garage door opener. She mentioned that it has been having trouble opening and closing and stayed shut for a few days until it worked again. I gathered and verified her information and scheduled her for an estimate tomorrow, Thursday, 3/6 between 1-3 PM EST. I told her the arrival window, she thanked me and we disconnected the call. Please let us know if you'd like us to reach back out. Selected Services: - Garage Opener Custom Fields: - Garage Opener Will you be home during appointment? : Yes What issues are you experiencing with your garage door? : garage door opener having trouble opening and closing Mallory 3/5/2025

Since he is elderly and we don't want him to have to wait, we are going to to install the 8165 we have on the shelf toward the back of it.

Called Outbound: I spoke to Michelle and Klaus and was able to help them schedule for Wed, Mar 12 '25 11:00 am-1:00 pm EDT. Michelle is requesting a cal from the tech when they are on their way since she has a Dr. appt in the morning, he number is (302) 530-5994 Please let us know if you'd like us to reach back out. Selected Services: - Garage Opener Custom Fields: - Garage Opener Will you be home during appointment? : Yes What issues are you experiencing with your garage door? : Needs help setting up opener through phone link - diana g 3/11/25

CFO cuts a check weekly, per Vince.

207x1 3/8x31 and 218x1 3/8x31 Offer tune and lube for 87.00. we can come back out in six months to perform it.

Karen requested to schedule a garage door repair appointment for 2 screws that hold a bracket on the garage door in place that are stripped and not functional. JOE: WE REPLACED TRIM AND SEAL IN 2020 AND DID A REBULD BY 2022.

Keystone said door weighs 131.00 and spring should be 243x2x31.50. I found a 243x2x30 which I put on the shelf with customers name on it.

Put 5 sleeve anchors in torsion pad

Tan extension springs (we need a pair) Schedule for 3 hours Josh make sure you grab the 267 version of opener in the shop.

customer is aware that he needs to have personal belongings out of the way for the work to be completed

took door down and stacked outback of customers house under a tarp. took down the operator aswell to give the contractor as much space as possible. all parts are in the milk crate. milk crate is ours.

Garage Door Opener Repair: Arriving at the client's home to assess a non-responsive garage door opener, I diagnosed the problem as a faulty sensor. I swiftly replaced it, restoring seamless operation and ensuring the client enjoys hassle-free access to their garage.

Garage Door Maintenance Service: During a routine maintenance visit, I conducted a thorough inspection of the garage door system, including the springs, tracks, rollers, hinges, and opener. I addressed wear and misalignment issues, applied premium lubricants, tightened hardware, and adjusted settings to optimize performance. A final balance check ensured smooth and reliable operation.